Warranty

• H6 Pro™ Hydrogen Inhalation Machine: 2-year international manufacturer warranty.
• Bath One™ Hydrogen Bath System: 2-year international manufacturer warranty.
• Accessories (nasal cannulas, face masks, power supplies): 90-day warranty against manufacturing defect.

Warranty starts on the date of delivery. Proof of purchase (order confirmation email or receipt) is required for any claim. The warranty is non-transferable and applies to the original purchaser only.

The H6 Pro™ 2-year warranty covers manufacturing defects in:

• SPE/PEM electrolytic cell and gas-output assembly;
• internal pumps, valves and gas-flow components;
• control electronics, display, timer and safety-monitoring circuitry;
• chassis, housing, switches and connectors under normal use;
• power-supply unit (PSU) supplied in the box.

The Bath One™ 2-year warranty covers manufacturing defects in:

• hydrogen-generation cell and gas-injection assembly;
• circulation pump, valves and tubing supplied in the box;
• control unit, display and safety circuitry;
• chassis, housing, fittings and connectors under normal use;
• power-supply unit (PSU) supplied in the box.

The warranty does not cover:

• damage caused by misuse, accident, drop, impact, fire, flood, lightning, or fluid spillage outside designed use;
• use with non-approved water, additives, electrolytes or accessories;
• damage from connection to incorrect voltage or unstable power supply;
• damage from unauthorised repair, modification, opening of sealed assemblies, or removal of tamper indicators;
• cosmetic wear and tear from normal use (minor scratches, marks, discoloration of plastics);
• consumable items (cannulas, face masks, filters) beyond 90 days;
• commercial or rental use beyond ordinary personal and home use, unless a commercial warranty has been agreed in writing;
• damage occurring during return shipment where you did not use insured carriage.

1. Email admin@hho.company with your order number, a description of the fault, and (where possible) a short video or photo of the unit displaying the fault.
2. Our technical team will diagnose remotely within one business day and confirm next steps.
3. If a return is required, we will issue an RMA and arrange prepaid return shipping at our cost.
4. We will repair or replace the unit and dispatch it back to you within 14 business days of receipt at our service centre.

Where in-country repair is faster, we may dispatch a replacement first and arrange collection of the faulty unit afterwards.

To preserve your warranty:

• operate the product in accordance with the supplied user manual;
• use only the supplied PSU, cables and approved accessories;
• use distilled or purified water as specified;
• do not open sealed assemblies or attempt internal repair;
• keep proof of purchase for the duration of the warranty period;
• retain the original packaging for at least 30 days after delivery in case a return is required.

This warranty is offered in addition to — and does not limit — any non-excludable rights you have under the Australian Consumer Law, the UK Consumer Rights Act 2015, the EU Consumer Sales Directive, or equivalent consumer-protection legislation in your country of residence. Where local law provides a longer warranty period for goods of this type, the longer period applies.

All warranty enquiries and claims: admin@hho.company. Postal correspondence: YBG Group International Pty Ltd, PO Box 139, Berowra Heights NSW 2082, Australia.