Returns & Refunds

You may return an unused H6 Pro™ or Bath One™ in original, undamaged packaging within the return window below. To be eligible, the unit must:

• be unused, with all included accessories and documentation;
• be in original, intact packaging — including outer carton and inner foam;
• show no signs of water exposure, electrolyte fluid filled, or evidence of operation;
• retain all serial-number labels and tamper indicators.

Cannulas, face masks and other consumable accessories are non-returnable once removed from sealed hygienic packaging, except in the case of a manufacturing defect.

UK & EU customers: 14-day statutory cooling-off period under the UK Consumer Contracts Regulations and the EU Consumer Rights Directive. The 14 days runs from the day after you receive the goods.

All other markets (US, Canada, Australia, New Zealand, and elsewhere): 14-day discretionary return window from the date of delivery, on the conditions above.

For warranty-related returns (manufacturer defect within the 2-year warranty period), see the Warranty policy.

You bear the cost of return shipping for change-of-mind returns. We strongly recommend insured, tracked carriage at full replacement value — we cannot accept responsibility for items lost or damaged in transit back to us.

Returns received outside the eligibility window, or in a condition that prevents resale as new, may be subject to a restocking fee of up to 20% or, at our discretion, refused and returned to you at your cost.

To initiate a return:

1. Email admin@hho.company with your order number, the reason for return, and (for damaged or defective goods) photos.
2. We will reply within one business day with a Return Merchandise Authorisation (RMA) number and the correct return address for your market.
3. Package the unit in its original carton, attach the RMA number visibly to the outside, and dispatch with a tracked carrier.
4. Email us the tracking number so we can monitor receipt.

Do not return goods without an RMA — undelivered or refused parcels add unnecessary delay.

If your parcel arrives visibly damaged, photograph the carton and contents before unpacking further and report it to admin@hho.company within 7 days. We will lodge an insurance claim with the carrier and ship a replacement unit promptly. You will not be charged for the replacement, and we will arrange collection of the damaged unit at our cost.

If a unit develops a manufacturing fault within the warranty period, follow the warranty claim process described in the Warranty policy. Defective units are repaired or replaced at our cost, including inbound and outbound shipping.

Once your return is received and inspected, we will:

• confirm receipt by email within 2 business days;
• complete inspection within 5 business days;
• issue the refund to your original payment method via Stripe.

Refunds typically appear on your statement within 5–10 business days, depending on your card issuer. We refund the product price plus any tax or duty paid on it under DDP. Original outbound shipping costs are refundable for statutory cooling-off returns (UK & EU) and for damaged or defective returns; they are non-refundable for change-of-mind returns in other markets.

We do not currently operate a direct exchange programme. To swap for a different product, return the original unit under this policy and place a new order for the replacement product. This ensures correct currency, taxation and warranty registration for the new unit.

All returns and refunds: admin@hho.company. Postal correspondence: YBG Group International Pty Ltd, PO Box 139, Berowra Heights NSW 2082, Australia.